Council of Supply Chain Management Professionals (CSCMP) Practice Exam 2025 – The Complete All-in-One Guide to Exam Success!

Customer service significantly contributes to directing the flow of materials and information during the purchasing phase. This phase is crucial as it involves interactions between the customer and the organization, where customer service ensures that customer inquiries are effectively addressed and that the purchasing process proceeds smoothly.

In this context, customer service functions to clarify product details, confirm order specifications, facilitate timely processing, and resolve any issues that may arise during the purchase. This support helps enhance customer satisfaction and ensures that necessary information flows seamlessly, which is essential for the successful completion of the transaction.

While customer service does have roles in other phases, such as providing support after the purchase for returns or feedback, its most direct involvement in influencing the material and information flow is most prominent during the owning the purchasing phase. This engagement helps to build a positive customer experience, reinforcing the importance of customer service in the supply chain process.